FAQ

How does drop shipping work?

Drop shipping is a fulfillment method where we partner with trusted suppliers and manufacturers to ship products directly to our customers. When you place an order with Pawsome Treasures, we forward the order details to the supplier, who then packages and ships the product directly to you. This eliminates the need for us to hold inventory and allows us to offer a wide range of products.
How long does it take to process and ship orders?

We strive to process orders within 1-3 business days. Once the order is processed, shipping times may vary depending on your location. Standard shipping typically takes 4-13 business days. Please note that during peak seasons or holidays, processing and shipping times may be slightly longer.
Can I track my order?

Yes, absolutely! Once your order has been shipped, we will provide you with a tracking number via email. You can use this number to track the progress of your shipment on the respective carrier's website. Please allow a few days for the tracking information to be updated after receiving the tracking number.
What if I receive a defective or incorrect item?

We strive for excellence in product quality and order accuracy. In the unlikely event that you receive a defective or incorrect item, please contact our customer support team within 5 days of receiving your order. We will guide you through the return or exchange process and ensure that you receive the correct item or a refund.
Can I return or exchange an item?

Yes, we have a return policy in place. If you are not entirely satisfied with your purchase, please reach out to us within 24 hours after receiving the product via the contact form on the site to initiate a return or exchange. The buyer is responsible for all further shipping fees and product has to be unused and in the original packaging if returning. If you have not received the item within the shipping time specified, please contact us, we will check it and reply you as soon as possible.
Are there any products that are not eligible for return?

While most of our products are eligible for return, certain items may not be eligible due to their nature. This includes personalized or customized products, perishable items, and items that are marked as final sale. Please refer to our Returns and Refunds Policy or contact our customer support team for specific details on product eligibility.
How can I contact your customer support team?

Our dedicated customer support team is here to assist you. You can reach out to us through our Contact Us page on our website. We strive to respond to all inquiries within 24-48 hours.
Do you offer discounts or promotions?

Yes, we occasionally offer discounts, promotions, and special deals on our products. To stay updated on our latest offers, promotions, and news, we encourage you to sign up for our newsletter and follow us on social media. You wouldn't want to miss out on any exciting deals!