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Shipping & Returns

Shipping Policy

What sets Pawesome Treasures apart is our convenient dropship model. We partner with trusted suppliers and manufacturers to ensure that every product is of the highest quality. With our seamless dropshipping process, you can enjoy a hassle-free shopping experience while we take care of order fulfillment and shipping.

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The following terms and conditions apply to all orders placed on our website. We reserve the right to amend these terms without prior notice whenever deemed necessary and, when applicable, to use our discretion for any final decisions regarding issues arising between our two parties.

 

The estimated arrival time for the product you order will be shown on the order confirmation. Typical processing and shipping times for most products in normal conditions are as follows:

  1. Order Processing: Once you place an order on our website, we will process it within 3 - 5 business days. Please note that processing times may be subject to change during peak seasons or holidays.

  2. Shipping Methods: We utilize reliable shipping carriers to deliver your products safely and efficiently. The specific carriers and shipping methods may vary depending on your location and the products ordered.

  3. Shipping Costs: The shipping costs will be calculated during the checkout process. The total amount will be displayed before you complete your purchase. We strive to provide competitive shipping rates while ensuring the timely delivery of your order.

  4. Shipping Timeframes: The estimated shipping timeframes will depend on your location and the shipping method chosen. Standard domestic shipping typically takes 4-13 business days, while expedited shipping options may be available for faster delivery. Please contact us for international shipments.

  5. Order Tracking: Once your order has been shipped, we will provide you with a tracking number via email. You can use this number to track the progress of your shipment on the respective carrier's website.

  6. International Shipping: At this time, we offer shipping within [specify country/region]. Please note that international orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These additional charges are the responsibility of the customer.

  7. Final delivery is usually handled by your local postal agency. Actual shipping and delivery times may vary depending on your location's postal service.

  8. During peak seasons and periods of high demand, carrier services may require an additional 5-10 business days to ship products anywhere.

Return & Exchange Policy

If you have any issues with your order, please contact us via this Contact Form within 7 days of order delivery to explain your grievance. Our customer service department will then help provide a replacement or refund if deemed appropriate.

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  1. Satisfaction Guarantee: We take pride in the quality of our products and strive for your complete satisfaction. If you are not entirely happy with your purchase, please contact our customer support team within 14 days of receiving your order.

  2. Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items, such as personalized or perishable products, may not be eligible for return due to their nature.

  3. Return Process: To initiate a return, please contact our customer support team with your order details and reason for the return. Our team will guide you through the return process and provide you with the necessary instructions.

  4. Return Shipping: The customer is responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure that the returned item reaches us safely.

  5. Refunds: Once we receive and inspect the returned item, we will process the refund. Refunds will be issued to the original form of payment used during the purchase. Please note that it may take a few business days for the refund to appear in your account, depending on your bank or payment provider.

  6. Exchanges: If you wish to exchange an item for a different size, color, or alternative product, please contact our customer support team. Exchanges are subject to product availability.

 

New York Pawsome Pets Collection

Save time and money: measure twice, purchase once.

All made to orders are final/non-refundable due to the custom nature of the product. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!


Let us know if you have any additional questions. Our client's and their pets's satisfaction matters more than anything to us.

 

Please note that the above policy applies to products purchased directly from Pawesome Treasures. If you have purchased our products from a third-party retailer, please refer to their respective shipping and returns policy.

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If you have any further questions or require assistance with your shipping or returns, please do not hesitate to reach out to our friendly customer support team. We are here to help you and ensure your satisfaction.

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